How to use email template in workflow notification?

kris29 · ‎06-30-2021

Hi,

Is there any option to use email template in workflow notification?
I used <mail_script> but it doesn't work.

Zach Koch · ‎06-30-2021

These links may help you to set up the event required to send the notification and use the email template

https://community.servicenow.com/community?id=community_question&sys_id=632c0765db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=f66fc325dbdcdbc01dcaf3231f96...

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View solution in original post

John Zhang1 · ‎06-30-2021

Can you check event log to see whether your event is fired.

kris29 · ‎06-30-2021

works, I realized that workflow was still checkout, not published, silly mistake

kris29 · ‎06-30-2021

thanks @Zach and @John Zhang for helps!