How to use Show five-star rating option in knowledge?

sowmyab
Giga Contributor

Hi,

enable 5 star rating for knowledge articles by checking "Show five-star rating option." to Yes under Knowledge Properties?

i got solution for this but i'm unable to found the options how to use this, can anyone explain how to use ,

please refer the screenshot.

Thanks,

4 REPLIES 4

darius_koohmare
ServiceNow Employee
ServiceNow Employee

Hi,


There are two properties noted.


One, show five-start rating allows users to give a star rating to a knowledge article they view.


The other property defines the roles that will be allowed to see the average rating of all users on a given article.


To change them, type in sys_properties.list into the navigator, then search for *star_rating in the name.


Screen Shot 2017-02-01 at 7.43.17 PM.pngScreen Shot 2017-02-01 at 7.43.47 PM.png


Ho to enable this property in knowledge?


How to add   that option in knowledge form ?


enable 5 star rating for knowledge articles by checking "Show five-star rating option." to Yes under Knowledge Properties- this is my requirement


marwel
Tera Contributor