no field values changed

Khanna Ji · ‎08-17-2020

I imported few records into ServiceNow through transform maps. Records imported successfully. After that, I realized I need to change the script in my field mapping (Source Script and target field). I updated and trying to import the data to see the updated values. But in the import logs, it says "No field values changed" and all rows are being ignored.

How can I handle this?

Khanna Ji · ‎12-08-2020

Have one more mapping for sys_updated field and set its value with a script gs.now(). By adding this new mapping, the system will make sure the record is updated every time when the record is imported irrespective of any value changed or not.

But I wouldn't recommend it for huge data imports on daily scheduled jobs as it will have a huge impact on performance.

View solution in original post

Ankur Bawiskar · ‎08-17-2020

Hi,

So possibly the values are updated in target records

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Khanna Ji · ‎08-17-2020

Target records are not updated. Otherwise status would have been updated right?

But I checked, they are not updated.

Ankur Bawiskar · ‎08-17-2020

Hi,

Can you try to reprocess the import set again and check once

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Khanna Ji · ‎08-17-2020

Same, no change