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06-08-2020 02:18 PM
Hi,
I would like to display knowledge base articles in my portal.
I've looked into the Knowledge Article Content widget, but there's no option for a URL or any link to the knowledge article that i can see. Looking into the server and client side code, it seems way too complex for such a simple task.
I know this is a common task, to render a KB article on a portal page, but i'm not making the connection on how to do this.
Please any advice?
Thank you,
j2t2
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Service Portal Development
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06-08-2020 09:32 PM
Hey there, I have done something like this earlier. I used Simple List widget to show the list of articles and in Edit Widget Option ,there is one option named as Link to this page, you can try giving the kb_article page in that option. I have attached an image for reference.
Hope this helps.
Please mark it as helpful and correct, if applicable.
Thanks and Regards,
Ishita Shrivastava.
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06-08-2020 09:32 PM
Hey there, I have done something like this earlier. I used Simple List widget to show the list of articles and in Edit Widget Option ,there is one option named as Link to this page, you can try giving the kb_article page in that option. I have attached an image for reference.
Hope this helps.
Please mark it as helpful and correct, if applicable.
Thanks and Regards,
Ishita Shrivastava.

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06-08-2020 10:16 PM
Hi,
Refer below link, it will help you.
Knowledge Management Service Portal widgets
If my response helps you, make it correct and helpful.
Thanks
Bhagyashri Sorte
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06-08-2020 10:30 PM
Hi,
Adding to all above, refer this link it might help you
https://ut.service-now.com/sp?id=kb_article&number=KB0014777
If my answer helped you in any way, mark answer as helpful and correct.
Thanks and regards,
Megha.

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06-10-2020 05:57 AM
Thank you Everyone. I will try all of these out, and post back here.