We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

How to validate mandatory fields before autosave while creating incidents from copy incident in AW

sandeep173
Tera Contributor

Hi all,

 

I have a requirement -When creating the Incident via ui action  'copy incident'  in agent Workspace, we need to validate whether mandatory fields are filled or not. If mandatory field is  filled, then only autosave. otherwise it shouldn't autosave unless Mandatory fields are filled. 
how can we achieve this ?

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @sandeep173 

 

If I am not wrong, we dont have auto save option in incident in SOW. Is it something custom at your end? Also the purpose of auto save is just save without checking any validation.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************