How to validate mandatory fields before autosave while creating incidents from copy incident in AW

sandeep173
Tera Contributor

‎04-02-2024 10:36 PM

Hi all,

 

I have a requirement -When creating the Incident via ui action  'copy incident'  in agent Workspace, we need to validate whether mandatory fields are filled or not. If mandatory field is  filled, then only autosave. otherwise it shouldn't autosave unless Mandatory fields are filled. 
how can we achieve this ?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-03-2024 05:45 AM

Hi @sandeep173 

 

If I am not wrong, we dont have auto save option in incident in SOW. Is it something custom at your end? Also the purpose of auto save is just save without checking any validation.

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