Customise request notification for specific catalog item?

[Malin1]

Hi,

I have three catalog items that need a customised request notification.

The notification should only be sent when the request includes one of these three catalog items.

If the request does not include either of the three catalog items the "standard" request notification should be sent.

How can I achieve this?

[Anubhav24]

Hi @Malin1 ,

Can you refer to below post and let us know if it works for you.

https://www.servicenow.com/community/developer-forum/how-to-send-notification-for-specific-catalog-i...

Please mark helpful/correct if my response helped you.

[yad_achyut]

Hello @Malin1 :
You can add the condition on the request notification under "When to Send"


Regards,
Achyut

[Malin1]

The notification I would like to customise is a confirmationmail that we send when a request is submitted, i.e the sc_req table and not the sc_reg_item table. Therefore I am not able to select item in the conditions. 

[yad_achyut]

@Malin1 : For Such requirement you can create a new notification on sc_req_item and make  it as a copy of the existing OOB notification for request. Put your conditions in it and deactivate the OOB notification.