How to validate the Provider Notification Delivery to MS Teams
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Tuesday
I have a question regarding the delivery verification of provider notifications in Microsoft Teams. In the provider notification logs, I can see that the notification was triggered and that a certain number of recipients were selected. However, the issue is that the notification does not appear in the MS Teams instance. I am trying to identify a way to debug such cases, as there are no errors logged and no additional notification logs attached to the event or the provider notification itself to confirm successful delivery to MS Teams. Is there any method to validate whether the message was delivered successfully? Please let me know if you require any additional details.
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Tuesday
Hi my friend 🙂
This is a headache for the Microsoft Teams provider notifications. The provider notification logs only confirm that ServiceNow triggered the notification and handed it off — they do not confirm that the message was actually delivered or displayed in Teams.
There is currently no end-to-end delivery confirmation or “success” status available from Teams back to ServiceNow. If there are no errors logged, it usually means the payload was sent but may have been silently rejected on the Teams side.
A practical way to debug:
Validate the webhook or Teams app is still active
Test sending a very simple message to rule out payload/formatting issues
Check Teams / Azure audit logs if Graph API is used
So unfortunately :(, there’s no built in way to definitively confirm delivery; only indirect validation.
@kritikaagarwal - Please mark Accepted Solution and Thumbs Up if you found Helpful
