How to verify if a plugin is installed in the instance

anvitha ash
Tera Contributor

‎11-09-2023 03:20 AM

Hi, 

 

How to verify if a plugin is installed in the instance "com.glide.hub.integrations - ServiceNow IntegrationHub Starter Pack Installer" plugin was installed through Hi case > plugin scheduler

I can see that it is showing in "sys_plugins" table but unable to find it in the system definition> plugins 

 

Plugin was installed in our Development instance, version: Vancouver.

Below screenshot is from sys_plugins

anvithaash_0-1699528149143.png

 

Below screenshot is from All>System definition> plugins 

anvithaash_1-1699528429157.png

 

Need help in understanding if the plugin is really installed or not or else do I need to perform some additional steps to get it installed.

 

Please someone help in understanding this situation. Thanks in advance😊

 

 

0 Helpfuls
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3 REPLIES 3

Netaji Kadam
Tera Contributor

‎11-09-2023 03:35 AM

Hi Anvitha ash,

 

To check installed plugins in ServiceNow, follow these steps: Access the ServiceNow admin portal, navigate to the Plugin List, and view the installed plugins.

 

Places to check if a plugin was activated successfully

There are several places to check if a plugin was successfully activated in an instance. But when it is checked in the places mentioned here in the KB, one cannot go wrong.

We could check that in 2 places to be 100% sure that a plugin was successfully activated:

  • sys_progress_worker
  • sys_plugin_log

To check in sys_progress_worker:

  1. Navigate to progress workers, System Diagnostics > Progress Workers
  2. Search for the name of the plugin in the name field in the form

If the plugin activation was successful it should show as SUCCESS and in case the plugin was not activated properly this would show ERROR.

To check the sys_plugin_log table:

  1. Navigate to sys_plugin_log table
  2. Search Navigator > sys_plugin_log.list
  3. Search for the name of the plugin in the name field in the form

Regards

Netaji Kadam

anvitha ash
Tera Contributor
In response to Netaji Kadam

‎11-09-2023 03:58 AM

@Netaji Kadam , Thanks for sharing your response

 

I don't see the plugin in any of the following tables

  • sys_progress_worker
  • sys_plugin_log
  • All>system definition > plugins

My question is again is it really installed and activated or not ?

I can only find it in "sys_plugins".

 

 

0 Helpfuls

Anand Kumar P
Giga Patron
Giga Patron

‎11-09-2023 03:40 AM

Hi @anvitha ash ,

From left navigation type stats.do and in url add xml before stats as per below screenshot search for the plugin to check if it installed or not

AnandKumarP_0-1699529920084.png


Please mark it as solution proposed and helpful if it serves your purpose.

Thanks,

Anand