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03-05-2024 03:15 PM
Hello,
I'm trying to view a list of items that I have follower.
After I followed an RITM item, where can I find all the items I have been following.
Thanks
Solved! Go to Solution.
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03-05-2024 03:22 PM
Hi @Annie10 ,
- In the filter navigator open live_group_profile.list
- Search in the short description for the record identifier
- Click the corresponding Name column entry to open the record
- The Live Group Members related list will show who has followed the record. If they are no longer following the record the Live Group Members state will be Inactive.
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda
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03-05-2024 03:22 PM
Hi @Annie10 ,
- In the filter navigator open live_group_profile.list
- Search in the short description for the record identifier
- Click the corresponding Name column entry to open the record
- The Live Group Members related list will show who has followed the record. If they are no longer following the record the Live Group Members state will be Inactive.
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda
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03-05-2024 03:33 PM
Hi @Sumanth16
We recently upgraded production instance to Vancouver & see that SNow have re-instated the 'Follow' option.
In the Utah release, ITIL users can see a list of what items they have following.
How do I get to a list of all my followed items? (Incidents, changes etc.) in Vancouver without accessing the table?
Thanks
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03-05-2024 04:09 PM
Hi @Annie10 ,
I don't see any option. Configure the module for that table and provide access to ITIL users.
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda
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03-05-2024 06:51 PM
Hello @Sumanth16
I ran the query and saved in the Favorites. That works out for the end users. Thank you