Business rule script variable "undefined"

[glawson_pgatss]

Hey all,

I am working on creating a business rule that will set the short description of an incident inserted to "Compensation Change: " +producer.variable_name.

When I test the script the short description comes back as: "Compensation Change: Undefined" no matter what I append to the script.

For reference I have appended a screen snip of the script itself. In addition the "comp_associate_name" is a reference field to the sys_user table and it displays information correctly within the record producer itself, which also has a screen snip attached.

Any assistance is greatly appreciated as this has been a hard stop and I am working to resolve this problem in my environment.

Thank you in advance!

[Nick Parsons · Accepted solution]

For variables, you should use current.variables.<variable_name> where your replace <variable_name> with the particular variable you're trying to access. Since it's a reference field that you're trying to access, you'll also want to call .getDisplayValue() on your variable:

current.work_notes = "Compensation Change: " + current.variables.comp_associate_name.getDisplayValue() + "\n";

[James Chun]

Hey @glawson_pgatss,

You should be using the Record Producer script for this, not a Business Rule.

The script will be something like:

current.short_description = "Compensation Change: " + producer.variable_name;

Cheers

[Harish KM]

Hi @glawson_pgatss Since this is a record producer, you dont need a Business rule on incident table to do this, you can use script section of the record producer to map the variables like below

// for reference field need to use getDisplayValue()

current.short_description = "Compensation Change: "+producer.variableName.getDisplayValue();