How to View a team's past performance in delivering change in change Management. OOB functionality.

[Ravi Chandra_K]

Hello @akash12345 

Greetings!

This can be achieved with OOB Change Management - Change Success Score plugin.

which will add Change Success Score dashboard.

refer below docs/threads:

https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/change-management/t...

https://www.servicenow.com/community/itsm-forum/change-success-score-calculation/td-p/559511

Please hit the thumb and Mark as correct based on Impact!

 Kind Regards,

Ravi Chandra.

[akash12345]

The score can also be used to evaluate the likelihood of the team's future success. This capability uses Performance Analytics to analyze past performance data to determine the score."Any steps for this OOB Change management story.

[Ravi Chandra_K · Accepted solution]

Hello @akash12345 

The change success score feature is installed after you activate the Change Management - change success score plugin (com.snc.change_management.change_success_score) available with the ITSM Professional subscription only. so Install this Plugin

refer:

https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/...

[akash12345]

Creation of Change from Incidents ITIL user should be able to create Change record from Incidents. These records should be linked to the Incident. System should create a normal change request and short description should be copied from the Incident." How to perform this functionality.

Thanks in advance