How to view the Resolution Notes in Service Portal Incident

[SNOW46]

Hi All,

I have one doubt in Service Portal. When an end user creates and Incident it is submitted and agent starts working on that ticket.

Additional comments added by the agent gets captured on the ticket form. But once the agent marks the Incident as resolved how will it get captured on the Ticket form in Service Portal.

I can't able to view the resolution notes in the form in Service Portal.

Because end user must want to view the resolution notes/close notes.

Can anyone let me know on the same.Its bit urgent fo rme to implement.

Thanks,

SNOW@Das

[Ashish64]

Hi Chris,

its working on clone ticket page but not in working on OOB ticket page. can you please help me in that ? or any suggestions are appreaciated. 

[Ashley Snyder1]

@Chris Sanford 

I've been digging on the community for a few hours and came across your post and it was exactly what I was looking for.  Thank you so much for taking the time to script and post this.

[Mike Patel]

Create business rule and run on when close notes changes and copy close notes to comments fields.

See below

[Jan Cernocky]

I am also considering this solution for us as this keeps the closure notes history in the activity log in case the ticket is reopened