Developer

Custom app to create a follow-up ticket when any survey question receives a rating below 3

Hi Community,I am looking to build a custom application in ServiceNow that automatically creates a follow-up ticket when any rating question in a submitted survey receives a score below 3.We currently have multiple surveys with different questions. T...

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Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal

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More Options (...) not showing.

for some user More options(...) visible as shown in image inside some options on a record form for some users More options not visible instead icons are directly showing on header on a form how we can restore to display as per OOB box

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Best approach for capturing changes during Field Service Mobile development

We are looking to rebuild out Field Service Mobile implementation as it was developed 6 years ago and is heavily customised and inconsistently built. Our plan is to completely reinstall it fresh out of the box and introduce only minimum customisation...

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Duplicate Task SLA records created for same Incident and SLA Definition causing incorrect SLA breach

Hi Everyone, We are currently investigating an issue where multiple Task SLA records are being attached to the same Incident for the same SLA Definition. Examples observed:- Some incidents have 2 identical Task SLA records attached.- Some incidents h...

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Luxlab - oauth auth not working

I am trying to connect to an instance that has MFA enabled so basic auth will not work so I try Oauth instead but I get thgis error message:unauthorized_client: The client credentials provided (those of the service you are using) are either not valid...

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My custom table is not embedded in my application update set

Hello,I created an application in ServiceNow Studio and I want to save locally this application.I use "Publish to update set" but the table is not recorded in the update set.So when I try to import to another instance , I get errors about columns bec...

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Configure Hardware Asset Workspace

Where would I go to configure the Hardware Asset Workspace ---> Stockroom tabs. I want to add 'Hardware' tab to the Stockroom page.

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Intermittent "Not authorized to send email" Error While Using Default Email Module

Users are experiencing an "Not authorized to send email" error when using the out-of-the-box Classic Email option in ServiceNow.As a workaround, if the user closes the email popup, refreshes the page, and then tries to send the email again, it works ...

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Resolved! Deactivate and Activate the Record Producer between the Date range

Hi All, I have a requirement that I need to make the Record Producer Active from Nov 1st and Deactivate the RP on Nov 19th. Do I need to any scheduled script here or any option is available to make the record producer active and inactive between the ...

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Attachament file .eml and .msg not able to preview in csm workspace

Hi Team,In CSM workspace if we attached .eml and .msg file and in csm workspace in attachment if we want to preview it is not supporting only download option is there. But if we want to preview those 2 file type what are steps and if it is not possib...

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ServiceNow Now Mobile – Content Section Not Using Full Screen Width on iPad

I'm experiencing a responsive layout issue with the Content Section in the ServiceNow Now Mobile application.On mobile phones, the Content Section displays correctly and takes up the available screen width. However, when opening the same application ...

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Resolved! Restricting Mini Email Compose in SOW Workspace

Hi Community , I am trying to bring email mini compose into RITM view in service operations workspace according to some states and specific catalogue items . For that I added the email attribute to sc_req_item Table and now for every RITM in workspa...

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World of Client-side Scripts: #3 (Beyond the Classic Form)

IntroductionIn #1 we explored the Inherited, Global and Isolate Script checkboxes. In #2 we talked about writing clean, efficient client code. But here is the reality today: your users are no longer only on the classic form. Agents live in Service Op...

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Best Practices
Now Experience UI Framework
Now Platform App Engine
Scoped App Development

Load excel file on staging table

Can we upload a large Excel file directly into a staging table without converting it into JSON?I know that ServiceNow provides the sys_import.do endpoint for this purpose, but I don't want to use a modal popup for the file upload. Is there any altern...

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