how to write a script to link knowledge base article in notification without using sys id in snow?

[sushantmalsure]

can you describe more about your requirement?

[Nandhini Sri]

(function runMailScript(current, template, email, email_action, event) {

var tpsa = new GlideRecord("kb_knowledge");

tpsa.addQuery("number", "KB0017341");

tpsa.addQuery("sys_id","c07f3860879831d8dbbc63583cbb3557");

tpsa.query();

if(tpsa.next())

{

var instance = gs.getProperty('glide.servlet.uri');

var text = "kb_view.do?sys_kb_id=c07f3860879831d8dbbc63583cbb3557";

var newURL = '<a href="' + instance+text+ '"> click here </a>';

template.print(newURL);

}

})(current, template, email, email_action, event);

my requirement to replace sysid in  tpsa.addQuery("sys_id","c07f3860879831d8dbbc63583cbb3557"); and 

var text = "kb_view.do?sys_kb_id=c07f3860879831d8dbbc63583cbb3557";

to include this particular kb article in notification body. how to replace it any suggestions?

[sushantmalsure · Accepted solution]

try this:

(function runMailScript(current, template, email, email_action, event) {
var tpsa = new GlideRecord("kb_knowledge");
tpsa.addQuery("number", "KB0017341");
tpsa.query();
if(tpsa.next())
{
var instance = gs.getProperty('glide.servlet.uri');
var text = "kb_view.do?sys_kb_id="+tpsa.sys_id;
var newURL = '<a href="' + instance+text+ '"> click here </a>';
template.print(newURL);
}

})(current, template, email, email_action, event);