How to write field map for specific caller in integration

[Sayali_9822]

I wrote one field map for mapping a specific caller as a caller for another organization, but it's not reflecting their side. I attached a screenshot below. Given sys_id is the user's sysid. Can anyone help with this?

Thanks in advance!!!

[Eshwar Reddy · Accepted solution]

@Sayali_9822 

try using on Before script

if (action == 'insert' && !target.caller_id) {

 target.caller = 'sysId of the caller you want'

}

[Eshwar Reddy · Accepted solution]

@Sayali_9822 

try using on Before script

if (action == 'insert' && !target.caller_id) {

 target.caller = 'sysId of the caller you want'

}

[Sayali_9822]

It worked for me...

Thank you very much!!!😊

[Sayali_9822]

one more thing I need, I want to map the created date as the current date on the incident 'created' field map. How we can map that?

[Eshwar Reddy · Accepted solution]

@Sayali_9822 
Sure
Use below code in same on before script

target.sys_created_on = new GlideDateTime();

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