Email Client: Add attachments from the incident (or underlying record)

[Garrick]

Anyone have some cleverness up their sleeve to add underlying attachments when using the email client?

For example, if you use the email client from an Incident record that has, say, three attachments, you would have to save these locally, then reattach them in the email client. I'm looking for a selectable way to show the attachments on the email client so that you can avoid this step. I might also only want to choose one, two, of these to attach.

Thanks!

[torwcar]

Hi Garrick,
Did you ever get an answer to your question?
I am looking for something similar.
When pressing the email icon in an incident, is it possible to get all attachments that is attached to the incident to be attached to the email automatically?
There are scripts to get this for email notifications, but I can't find anything for this icon.

Regards,
Tor-Werner Carlsson

[torwcar]

I will try to play with this:

Build a javascript e.g. using http://wiki.service-now.com/index.php?title=Useful_Attachment_Scripts

Call the script using gs.javascript from the mail template…..as per: http://wiki.service-now.com/index.php?title=Enabling_the_Email_Client#Controlling_What_Appears_in_the_From_Line

[gaia]

hi guys !
Did you ever get an answer to this question ?

[danielbilling]

Hi Gai,

I think you should create a before business rule on the sys_email table that copy the attachments from "source" record.

Note that all attachments will be collected.