How we can get status of user, If a user goes on Out of the office by setting the status in Outlook

[Jk_]

Hi All,

1) How we can get the OOO status of a user, If the user goes on Out of the office by setting the status in Outlook. 

2) How we can get OOO status of user in general from servicenow. is there any way? Even we are not able to get from outlook, any possible way to get from servicenow.

Requirement: Ticket should not be assigned to OOO user, instead should pop a message saying user is on OOO assign to someone else.

Thanks!

[Tushar]

Hi @Jk_ 

To achieve the requirement of preventing tickets from being assigned to Out of Office (OOO) users and reassigning them to someone else with a message, you will need implement a custom solution in ServiceNow.

Unfortunately, directly detecting a user's OOO status based on their Outlook status is not natively supported by ServiceNow.

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[Sohail Khilji]

Hi @Jk_ ,

1. The is no OOTB solution available in servicenow to find the users status from Outlook, But you can consider building a custom solution for the same.

2. You can consider using AWA - advance work assignment module which has the option of OFFline user, which you can make use in this scenario.

I hope it helps !

[Jaspal Singh]

Hi,

Why not use delegation? I believe, if user is OOO they can come to ServiceNow & create a Delegation accordingly. This can be one of alternate ways to get an idea without any integration.

[VEDANSH RANA]

Hi Jaspal, 

This can be an option, but it will be an extra amount of work to assign delegates.

Also, there are no delegates for the user having a low level in the hierarchy of management.