How would I limit a UI action to a certain group?

[Allison3]

We have a group in ServiceNow who are managers. I'm wanting to limit the OOB 'Create Outage' UI action to only that manager group. This is an OOB UI action that is activated when you activate the task-outage relationship plugin.

[nthumma]

Please check this answered thread

How do you restrict a button to a certain group?

[Allison3]

I added the group requirement and it isn't quite working. The condition now shows:

current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem' || gs.getUser().isMemberOf('SN_IT Managers')

I impersonated an ITIL user who isn't in that group they still have the option to 'Create Outage' but when they click on it and it goes to the next screen it doesn't actually load the screen. So it appears to be blocking part of it but not all of it. I want to hide the 'Create Outage' from the form context menu from anyone not in that group.

[dvp · Accepted solution]

Condition should be something like below

(current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem') && gs.getUser().isMemberOf('SN_IT Managers')

[Allison3]

I limited the UI action to a user in the specified group. When I impersonate that user and create an outage it takes me to a blank screen. The user isn't able to fill out any of the fields for the Outage.

Then when I got back to the incident the outage record was created and is listed but the user isn't actually able to see it.

Any idea what is blocking them from actually seeing the incident outage form and data?

[vikas48]

How to achieve this if the ui action needs to be visible to user in more than one groups?
Except OR operation any other approach we can use?