howmany ways auto map assignment groups whenever we select category and subcategory on incident form

Srinivasu2
Tera Contributor

‎01-23-2024 01:48 AM

Hi Community,

 

1. Could you please let me know how many ways auto map assignment groups whenever we select category and subcategory on incident form?

2. And which one is the best one? 

 

Thanks&Regards,

Srinivasu Sagiraju

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-23-2024 01:53 AM

Hi @Srinivasu2 

 

Assignment look up  is the best way and OOTB as well.

LearnNGrowAtul_0-1706003572925.png

You can use data look up as well, but it need more configuration compared to above one.

LearnNGrowAtul_1-1706003613162.png

 

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