Hi There,
While the Contact card for HR Case creation does not display the VIP badge for the same user, VIP customers do when I choose a VIP user while generating interactions:
Even after updating the plugins to latest, the VIP badge is still not visible. The Dev Instance images are included below.
Create Interaction - VIP Badge displays
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Create HR Case - VIP Badge does not display
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Contact Card - Heading Badges are same in both cases in UI Builder
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