HR Case Creation – COE and HR Service Dropdowns Empty for User with sn_hr_core.basic

[Satyam123]

Hi Community,

I'm facing an issue while creating a new HR case in the Employee Center. For a user with only the sn_hr_core.basic role, the COE and HR Service dropdowns are showing no options (loading spinner remains), but the same fields work correctly and show values when accessed by an admin user.

Here’s what I’ve checked so far:

• The HR services and COEs are published and active.

• The user has the sn_hr_core.basic role assigned.

• No errors in the console or logs that immediately point to permission issues.

Is there a specific role or ACL that needs to be granted in addition to sn_hr_core.basic for these dropdowns to populate?
Has anyone encountered a similar issue?

Any guidance or suggestions would be greatly appreciated.
Thanks in advance!

 

[abirakundu23]

Hi @Satyam123 ,
Have you tried this approach ?
Go to HR agent configurable workspace -> Click LIST -> New, attached screenshot as your reference .

Please try this approach if you not yet try. If tried this approach also facing same issue ?

Please mark helpful and correct answer if it's worthy for you.

[Satyam123]

Yes tried the same approach still the issue is there.

[abirakundu23]

Hi @Satyam123 ,
Situation is strange, do you know any customization or ACL is over there ? Please check if not no option to create now support ticket for the same.

Please mark helpful and correct answer if it's worthy for you.