HR Case Custom COE Usage Tracking Error while creating HR Case

[Dharma Liyanag]

While creating a HR Case from Employee Center, we stated seen this new error

BR :  HR Case Custom COE Usage Tracking

What could be the reason :

1) Access Issue ?

2) Licensing Issue ?

Error: 

Conditon 'Condition: !hr_LicensingUsage.isSNCProvidedCaseTable(current.sys_class_name.toString())' in business rule 'HR Case Custom COE Usage Tracking' on sn_hr_core_case_workforce_admin: HRC0002130 evaluated to null;

skipping business rule

Any Resolution Proposed?

Thank You!!

[rpasnoor]

hey is there any solution to this, We also ahve a similar issue

[Dharma Liyanag]

Hi There; 

I could not import & Commit, but SNOW uploaded the Fix script to fix this error, then everything was good.

-- Please contact SNOW to get your script fixed.  --

--This file may be related to our license: --

SOLUTION PROPOSED:
Please import the attached

'sys_script_include_52502820e7363300809a268b03f6a9a9.xml'

to fix the Script Include.

REASON FOR THE ERROR

The Script Include 'hr_LicensingUsage' appears to be misconfigured as it contains a long, jumbled line of invalid code:

- Hope this Helps 🙂

[Marbil]

.

[Marcus Billstr_ · Accepted solution]

Hi,
This worked for us when we started experienced similar issue: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1880210

In other words, go into Application Manager and search for Human Resources Scoped App: Core [sn_hr_core] plugin and run a repair. After repair is done, we no longer experienced this issue.

Hope this helps