HR Case - short description not reflect correctly on latest version Vancouver

[Amol12]

if user raise request from portal but description field data is not display correctly. in short description add wrong words like <br>./ etc. this problem occurs only on Vancouver version. I have attached screenshot in below

 can anyone help me.

Thanks,

Amol

[AnveshKumar M]

Hi @Amol12 

Check the record producer script (or any other script where the description field content is being set) for this, the developer is trying to add a new line using <br/> tag but you should use \n to get the new lines in description field.

Please let me know if you need more help.

Please mark my answer helpful and accept as solution if it helped you 👍✔️

[Ankur Bawiskar]

@Amol12 

Did you try to debug how description field is getting populated?

that will help you understand the root-cause

[Amol12]

Hi Ankur,

I have checked there is a script include used for mapping but this issue is facing on  Vancouver version.