Hr cases visibility restriction

[Ramesh01]

Hi all

My requirement is

I have certain groups

Groups:

1. ABC

2. BDC

3.CDA....

I want to make the members of group ABC to see the cases assigned to their group only. they should not be able to see the cases of any other groups

Note: Above  requirement is not for the entire groups, only for specific groups they are around 20 groups

[ahefaz1]

Hi @Ramesh01 ,

You can create a COE security policy like below:

Please mark helpful if this helped, or accept the solution if it resolved your query.

Thanks,

[ashishdevsingh]

Hi @Ramesh01 ,

I agree with @ahefaz1 . you can use COE security policy to restrict user to see the case. it is recommended and works as expected.