HRSD Lifecycle Event group tasks assignment problem

[karoly_gersi]

Hello all,

I've been struggling with a problem and it feels like I'm close to the solution but still not there 🙂

I have a Lifecycle Event journey with 2 activity sets. The first one contains tasks directly assigned to the subject person and their manager, the second one contains tasks where the assignment group (HR groups) is set in the task templates.

The issue is that the tasks in the second set, with the assignment groups, are not assigned to agents. They only get assigned when the second set is triggered immediately (if the first one is empty or is tested through the "Manage Lifecyle Events" LE form and I start with the second one).

There are no skills defined so the assignment should be done based on country. When I logged the matching rule activity, it turned out that when the assignment was completed, only the "HR Task, Agents by skills and country" rule ran, but in the other case, also the "HR Task, Agents by skills" one, so they are both executed even if the latter one obviously could not do anything.

Is anyone familiar with the detailed process of assignment? I looked at the script includes it uses but as far as I can see the rule should return a group member even if there is no country defined.

Also, when logging the script include, it turned out that it was run with the subject person user. Is it really so? Can it be a permission problem? I was of the assumption that the assignment is run by the system user.

It would be essential to have those tasks assigned otherwise the activity set cannot be closed because there is no agent to close them. This is all OOTB functionality, I experienced the same behavior on my PDI so I suppose it should work and I set something up in the wrong way? 

Any help or piece of useful information is much appreciated.

Thank you!