HTML field not rendering properly

[eduzol]

Hi Team,

I am trying to render an image dynamically on ServiceNow HTML field.

To accomplish this, I set up HTML field value to:

<div> <img src="my_image_url"> </div>

However, I get the following result:

As you can see I get html text instead of rendered image.

Is there any additional configuration I need to do?

Thank you,

Regards.

[eduzol · Accepted solution]

I actually ended up contacting HI support. I would like to share with the community in case they face the same issue:

Issue happens when "Field type changed on a field (storage alias ) after creation of field as an update does not cascade change in TYPE to the DB".

Example Field Type was String , Max Length = 255 at the time creation later modified to HTML or String , 4000 at the dictionary level , but in the DB it still shows varchar ( 255 ) .

To fix this issue you can either re create the field on affected instance or ask DBA to change field type.

Hope you find it useful.

[ArunKRam]

Hii, you need to first upload the image in the image database and then retrieve it in the image field of the form.

Arun