HTML Help text

[Brian Lancaster]

Does anybody know of a way to make it so that HTML shows in the help test now that ServiceNow is escaping it?   We obviously do not want to set glide.ui.escape_text to false.   Just wondering if there are any other workarounds before we have to upgrade to Fuji Patch 12 Hot fix 1.   We have tables setup to show what the different choices mean on a list collector.

[Brian Lancaster]

This is not working for me either.   It is still showing the un-formatted text.   I was not quite sure what you meant by this comment // If this doesnt work we can empty the tag and append the replace_text to $j(this).

[venkatiyer1]

Hi Brian,

By that comment, I meant if the html() function doesnt render it in html properly we can do append instead. But i tried yesterday the same code above on an help text and it worked cleanly. since you attached the screenshot of the help text, i was unable to get the text and try it in my instance. Can you share it with me as a text attachment here so that I can check it out?

[Brian Lancaster]

I found a script in another post that works perfectly.   I posted it above.

[Blair5]

Brian,

This works for the frame view of the site but not the CMS view. Is there something I need to add for it to render correctly on the CMS view?

[David Christian]

We just upgraded to Helsinki and had the issue that HTML was not working in the help text.   This script worked for us.