html payload to description field

[El Cuchi]

Hi All,

i will try to make the question correctly as this was explained to me.

We have a team using elastic and they want to create incidents in servicenow.

The integration works fine in general except for the content in the description field.

They would like to create a table in the description field using HTML.

Is this possible? if yes, would you have an example handy?

regards,

Max

[Moin Kazi · Accepted solution]

Hi @El Cuchi ,

The description field in ServiceNow is typically a string field, meaning it mainly supports plain text.

If you need to format the content, you might be limited to:

• Special Characters: You can use only line breaks.

For most practical purposes, if you need to add formatted text, consider using the rich text capabilities provided in the ServiceNow platform rather than raw HTML.

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Moin Kazi
www.linkedin.com/in/moinuddinkazi

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