HTML Tags

[lwatts]

On the HR Portal we have a field (Description) which was originally a multi line text type field.   I changed this field to an HTML type field so portal users could take advantage of the text editor when submitting cases.   Problem is when users submit a case via portal and the case is opened in Servicenow by support HTML tags are included in the description field.

Is there a way to keep these tags from displaying?   Any assistance would be greatly appreciated.

Thanks,

Lorenzo

[Community Alums]

Not sure if there is an easier way, but you would need to strip out the HTML tags before you submit the record; you can do this in javascript with regular expressions or 'replace'.  

Is this a record producer? Can you paste a screenshot of the description field after submission?

Tim

[lwatts]

Below are screenshots of the form and a submitted case.

[sachin_namjoshi]

Hi,

Please follow below code which removes HTML tags from description.

Disable HTML Tags in Descriptions - ServiceNow Wiki

Regards,

Sachin

[lwatts]

Hi Sachin,

I saw this code earlier while searching for solutions but wasn't sure where and how I need to enter. Would I use a client script, BR, etc.

Thanks,