HTML Variable in Multi-Row Variable set displays raw HTML Tags instead of rendered content.

[VishwamitraM]

Hi Community,

I am using a Multi-Row Variable Set (MRVS) in a Service Catalog item, and one of the variables in the MRVS is of type HTML. However, when the request is submitted and viewed in the request (REQ), requested item (RITM), or task form, the HTML content is displayed as raw HTML tags instead of being rendered properly.

For example, if the HTML variable contains:

It appears in the MRVS grid as below:

Requirement:

I want the HTML content to be properly rendered in the MRVS grid when viewing the request in the Service Catalog, Service Portal, or on the task form.

Has anyone encountered this issue before? How can I make the HTML variable render correctly inside an MRVS in ServiceNow?

Thanks in advance for your help!

[Ankur Bawiskar]

@VishwamitraM 

Actually HTML type variable is not supported in MRVS.

That could be the reason it's not rendering and has limitation on how it will be rendered within MRVS

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VishwamitraM]

Hi, Yes MRVS doesn't supports HTML Type variables but I deactivated the Business rule which restrict this and was able to add a HTML type variable. But now facing this issue. 

Please suggest.

Regards,

Vishwamitra Manav

[Ankur Bawiskar]

@VishwamitraM 

Seems because it's not supported it's not getting rendered correctly.

I will suggest to not alter the OOB behavior and inform customer about the platform limitations.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@VishwamitraM 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.