Hyperlink is not available to click on tickets in Service portal

[shivanisutar]

I want to add hyperlink to check the status of ticket under "My Request" tab in service portal. Currently the ticket do not have the hyperlink to click and view the status or comments or documents (Refer the snapshot below). How can I Add the link?

Any fixes/suggestions are appreciated.

[Shruti D · Accepted solution]

Hello @shivanisutar,

1. Ensure that a request filter is configured for your table in the request_filter table.

2. Go to My Request Filter and check the Primary Display Field. If it's value is empty during ticket creation, the hyperlink may not appear on the My Request/Ticket page.

3. Update the Primary Display Field and confirm whether the hyperlink now appears on the My Request/Ticket page.

Please Mark Correct ✔️if this solves your query and also mark Helpful 👍if you find my response worthy based on the impact.

Regards,
Shruti

[Ankur Bawiskar]

@shivanisutar 

You can click on the Number and it opens the ticket page for that Record.

what's your actual business requirement here?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[shivanisutar]

Hello @Ankur Bawiskar ,
The number is not redirecting to the related record. 
Thank you!

[Ankur Bawiskar]

@shivanisutar 

For your table did you configure the standard ticket config?

If my response helped please mark it correct and close the thread so that it benefits future readers.