Hyperlinks to HR Cases - EmployeeCentrel

_Samay · ‎03-04-2025

Dear Team,

We have a record producer to submit a HR case and when HR is submitted, a message is coming. PFA below.

We would like to make this HR case with Hyperlinks and when users will click on this.

Thanks

Community Alums · ‎03-04-2025

Replace the below code in the HTML template.

 <div class="main-banner">
    <h1>Thank you for your submission!<br></h1>
    <h2>Your reference number is <a href="esc?id=hrm_ticket_page&sys_id={{::data.ticketid}}&table={{::data.table}}">{{::data.number}}</a> <br></h2>
 </div>

Mark this as Helpful / Accept the Solution if this helps so that it helps future hunters.

View solution in original post

Ankur Bawiskar · ‎03-04-2025

@_Samay

is that a custom message? Is this only for 1 record producer or for ALL

OOB if HR case is submitted from portal we don't get that message it's redirected to the ticket page (hrm_ticket_page)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

_Samay · ‎03-04-2025

Dear @Ankur Bawiskar - Yes, Correct. It's coming for a specific record producer that is on ER HRSD Table.

Please help.

Ankur Bawiskar · ‎03-04-2025

@_Samay

so please check the record producer script, possibly it's something custom

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader