I am having a hard time making Short description. mandatory in the Incident Form ?

GurkirpalG · ‎07-31-2025

I am having a hard time making Short Description mandatory. I know the source table is Task but there is no Incident Table in the Dictionary Overrides

I was able to make the other fields (Caller, Category, Subcategory, Configuration item, Assignment group) as mandatory

Dr Atul G- LNG · ‎08-01-2025

Hi @GurkirpalG

Did you try using a UI Policy on the Incident table? If not, you might want to explore View Dictionary override.

https://www.servicenow.com/community/developer-forum/making-the-short-description-field-mandatory-fo...

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Nikhil Bajaj9 · ‎08-01-2025

Hi @GurkirpalG ,

Not sure why you are not able to find incident table here. I guess you are checking only existing Dictionary override options. Please click on New and see incident table is there and you can override mandatory on short_description.

Please check again and if it resolve your query, please mark it - solution accepted.

Regards,

Nikhil Bajaj

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