I am not able to change password for admin user

Saroj Patel · ‎03-29-2022

I am not able to change or reset password for admin user. Is there any way to do this.

I a getting this No service Desk Processes found for the user selected

Community Alums · ‎03-29-2022

Hi @Saroj Patel ,

Activate the 'Service-Desk Password Reset for Local ServiceNow' Password Reset Process and check the 'Apply To All Users' checkbox to true. This will allow you to reset the password for a particular user. Please find the below screenshot for the same.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

View solution in original post

Vasantharajan N · ‎03-29-2022

set the password directly in sys_user table.

Thanks & Regards,
Vasanth

Saroj Patel · ‎03-29-2022

Hi Vasantharajan N

getting the same error i have already tried.

Vasantharajan N · ‎03-29-2022

Are you setting the value in the passowrd field or you are trying the related link named "Reset a Password"?

Thanks & Regards,
Vasanth

Saroj Patel · ‎03-29-2022

Hi Vasantharajan N

yes you are right , after San Diego release that password field is hidden because of onload client script so now i am able to set.

Thank you for your quick response.