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Resolved! sys_id

Hi,How to identify a component through sys id servicenow?I have a sys_id and I would like to know if I can identify which component it belongs to, if it is a record producer, or order guide, or some other. This one: sys_id=c60c8a131be8391065e476295b4...

Lidi2115 by Tera Contributor
  • 1710 Views
  • 2 replies
  • 4 helpfuls

Resolved! Outbound REST - GET request with body: Error

We are building a custom app for a customer, and are connecting to their REST API.  They have a call that is a GET method, but also has a body. Our simplified code is: var api = new sn_ws.RESTMessageV2("SOME_API", "SOME_GET_METHOD");api.setRequestBod...

How to count the attachments in catalog client script?

Hi,we have a custom variable called "sp_attachments" (which is drag and drop attachment).On submission of case, if the "sp_attachments" variable is not having any attachment attached , then we should throw an error , "please attach something".How to ...

Buddy 1 by Tera Contributor
  • 909 Views
  • 1 replies
  • 0 helpfuls

Resolved! Time Sheets and Time Sheet Exceptions Table

Hi, Has anyone ran into an issue where time sheets are setup to be automatically generated on a weekly basis and the time sheet exception table is displaying incorrect results when those time sheets are deleted at a later time? For instance, in our c...

rdskn023ET by Tera Contributor
  • 2324 Views
  • 5 replies
  • 1 helpfuls

Make Ui action available to some role users

Make copy incident Ui action available to itil role users only when priority is 3 or 4. Right now copy incident is available for itil users for all priorities as per OOB.Need to modify condition which make itil users can seen only when priority is 3/...

sravya03 by Tera Contributor
  • 662 Views
  • 2 replies
  • 0 helpfuls

Resolved! using Getcontrol

 get control- on incident form change the color incident number text in blue when form load

keerthana by Tera Contributor
  • 2311 Views
  • 3 replies
  • 2 helpfuls

Resolved! ECC Queue workflow return status

What is the best way to dynamically create ECC queue records directly from a workflow, AND retrieve the results of the ECC command within the workflow?In other words, I want to be able to run commands on a linux mid server directly. Then I want to be...

Katie A by Mega Guru
  • 4763 Views
  • 8 replies
  • 2 helpfuls

Resolved! dot walking field read only on task table

HI All, I have created a custom "table A" ,I have 10 field on them ,out of those 10 field 5 fields are choice fields and i have created reference field on task form, which reference to the Customer "Table A". When i added those choice fields to the T...

Tracing a table create to a specific update set

If you do a  sys_db_object.list and find a table(s), a custom table, not an out of the box/default table, and you want to track its creation and any/all updates after creation to an Update Set sys_id, how would I do that?  I would like to track down ...

lentzm1 by Tera Contributor
  • 2553 Views
  • 4 replies
  • 2 helpfuls

Hide price column in order guide checkout

Hi All,I would like to hide the Price column in order guide check out.I tried the way ,Press ctrl +right click on the widget and then select "instance Options".When I open the Instance option I'm not getting  price column in that.kindly help me to Hi...

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Nandini DM by Tera Contributor
  • 1297 Views
  • 2 replies
  • 0 helpfuls

Resolved! Hide a variable in RITM

Hi,  Can someone please help me with this.In a catalog form we ask for a date of birth, however, I dont want this field appear in the RITM. (For task I can control the visiblity of the variable in the flow).  The rational behind this is when the requ...

Thomas98 by Tera Expert
  • 3252 Views
  • 6 replies
  • 3 helpfuls

onSubmit Client Script with getXMLWait()

I am working on a couple of requirements on Incident Table where validation is required before submission.1. If the priority is critical, I need to make attachment mandatory. (Stop submit if no attachment)2. If the caller is a non-employee, they shou...

Kartik Gopal by Tera Contributor
  • 2318 Views
  • 3 replies
  • 3 helpfuls