i am not getting the RITM link

[chandan2212]

HI All, 

We are using Saviynt integration in that in i need to send RITM link .We are using the workflow to send the payload to Saviynt teams . Once the user click RITM than it should open the service now page .I have used the 

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + '/nav_to.do?uri=' + 'sc_req_item' + '.do?sys_id=' + current.sys_id + '">' + current.number + '</a>';

while writing the script in the workflow:

var url = '<a href="'  + 'https://p32uat.service-now.com/nav_to.do?uri=' + 'sc_req_item' + '.do?sys_id=' + current.sys_id + '">' + current.number + '</a>';

 workflow.scratchpad.vumber=url;

 gs.log('test_123'+ workflow.scratchpad.vumber);

I am Getting output in the logs : like :

test_123<a href="https://s32uat.service-now.com/nav_to.do?uri=sc_req_item.do?sys_id=37c2541a87466e1013a7cae20cbb35e2">RITM0041256</a>

Can you help me to get the correct output

Thanks,

Chandan

[Ankur Bawiskar]

@chandan2212 

try this

var baseUrl = gs.getProperty('glide.servlet.uri'); // e.g., https://p32uat.service-now.com/
var recordUrl = baseUrl + 'nav_to.do?uri=sc_req_item.do?sys_id=' + current.sys_id;
var url = '<a href="' + recordUrl + '">' + current.number + '</a>';
workflow.scratchpad.vumber = url;
gs.log('test_123' + workflow.scratchpad.vumber);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[chandan2212]

@Ankur Bawiskar : once again, i am same output:

test_123<a href="https://p3uat.service-now.com/nav_to.do?uri=sc_req_item.do?sys_id=e69a8cae87ceee1013a7cae20cbb3572">RITM0041263</a>

[Ankur Bawiskar]

@chandan2212 

output is fine, but how does it look in email body

did you check that in preview?

[chandan2212]

I am not sending in the email , i need to send payload to the Saviynt instance, but it ia not coming .