i am not getting the RITM link

[chandan2212]

HI All, 

We are using Saviynt integration in that in i need to send RITM link .We are using the workflow to send the payload to Saviynt teams . Once the user click RITM than it should open the service now page .I have used the 

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + '/nav_to.do?uri=' + 'sc_req_item' + '.do?sys_id=' + current.sys_id + '">' + current.number + '</a>';

while writing the script in the workflow:

var url = '<a href="'  + 'https://p32uat.service-now.com/nav_to.do?uri=' + 'sc_req_item' + '.do?sys_id=' + current.sys_id + '">' + current.number + '</a>';

 workflow.scratchpad.vumber=url;

 gs.log('test_123'+ workflow.scratchpad.vumber);

I am Getting output in the logs : like :

test_123<a href="https://s32uat.service-now.com/nav_to.do?uri=sc_req_item.do?sys_id=37c2541a87466e1013a7cae20cbb35e2">RITM0041256</a>

Can you help me to get the correct output

Thanks,

Chandan

[chandan2212]

@Ankur Bawiskar : I am not sending in the email , i need to send payload to the Saviynt instance, but it ia not coming .

[Ankur Bawiskar]

@chandan2212 

how are you sending it? using rest message? share that script

[chandan2212]

@Ankur Bawiskar : i am using run script

1:  runscript

var url = '<a href="'  + 'https://p32uat.service-now.com/nav_to.do?uri=' + 'sc_req_item' + '.do?sys_id=' + current.sys_id + '">' + current.number + '</a>';

 workflow.scratchpad.vumber=url;

 gs.log('test_123'+ workflow.scratchpad.vumber);

2 runscript:

function createContractor(firstname, lastname, title, phonenumber, secondaryEmail, preferedFirstName, displayname, companyname, response) {

    var body = {

        "firstname": firstname,

        "lastname": lastname,

        "employeeType": "External Contractor",

        "employeeclass": "External Contractor",

        "title": title,

        "startdate": workflow.scratchpad.start_date,

        "enddate": workflow.scratchpad.end_date,

        "departmentname": current.variables.department.getDisplayValue(),

        "location": current.variables.office_location.toString(),

        "locationdesc": current.variables.personnel_area.toString(),

        "customproperty5": current.variables.office_operation.toString(),

        "phonenumber": phonenumber,

        "secondaryEmail": secondaryEmail,

        "manager": workflow.scratchpad.manager_account_name,

        "preferedFirstName": preferedFirstName,

        "displayname": displayname,

        "customproperty9": current.variables.mailbox_required.toString(),

        "customproperty65": current.variables.vpn_required.toString(),

        "statuskey": workflow.scratchpad.statuskey.toString(),

        "companyname": companyname,

        "customer64":workflow.scratchpad.vumber

    };

[Ankur Bawiskar]

@chandan2212 

it will go as string only, how are the 3rd party receiving them?

[chandan2212]

@Ankur Bawiskar  : they are receiving correct output, currently they are receiving the only RITM number but now they want RITM with link, once they will click the link it should open the ServiceNow page.

I am getting the RITM number using workflow.scratchpad but i am not getting link.