I am unable to login to my instance. I could login yesterday successfully. Can someone please help its very important? HI Everyone, I request immediate help in this. I logged in to my personal instance yesterday it worked properly and now I am u

[Community Alums]

I am unable to login to my instance. I could login yesterday successfully. Can someone please help its very important?

HI Everyone,

I request immediate help in this.

I logged in to my personal instance yesterday it worked properly and now I am unable to login. It's my 6 months practice and I need all my data for my learning. Look like everything is lost. Please help.   I am getting different url,   I am sure it did not expire and it's not taken away from me. However, I see a different user name and a password.

My Instance (Required) : dev39173.service-now.com

Please can someone assist me.

Regards

Azeem Khan

[Community Alums]

Hi Kumar,

On 2^nd dec 2017 I   also made a few significant changes. It still got expired and I really need it back as I had done a tons of work on it. Please help ..

Thanks & regards,

Azeem Khan

[lynettepinto]

Hi Mohammed,

How long is it been since your last login to the instance ?

[Community Alums]

Hi Pinto,

Last time I logged on 2nd dec 2017 and it was working fine. Even i made form layout changes on my instance dev39173.service-now.com. Next day when I try to try to login my instance got change and all my important data gone, since it is very important please help me out getting all my hard-work data (custom tables, scripts ,service catalogs, etc..)

Awaiting for a positive response.

Thanks & regards,

Azeem Khan

[Prateek kumar]

Hello Azeem

Looks like your instance fell asleep. I'm getting this message. PFA

Hope these articles will help you.

https://developer.servicenow.com/app.do#!/program/faq?q=sleepy_personal_peveloper_instances

https://developer.servicenow.com/app.do#!/instance

[Community Alums]

Hi Kumar,

I'm not able to get my old instance dev39173.service-now.com. When I'm trying to log in, I can see new instance https://dev40955.service-now.com without   my data. Appreciate your help. PFA.

I hope this helps!

Thanks & regards,

Azeem Khan