We have one REST message integration already setup with 3rd party servicenow, but when i am attachinhg one attachment to my SC task then it should triggere that attachmentto 3rd patry sc task but gettoing error "SCTASK0022969 ResponseStatus 500" and "SCTASK0022969 ResponseBody {"error":{"message":"com.glide.rest.util.RESTRuntimeException: The payload is not valid JSON.","detail":""},"status":"failure"}".
Not sure what is wrong here, please suggest .
Below is the BR using for the same .
(function executeRule(current, previous /*null when async*/ ) {
//INCIDENT ATTACHMENT
if (current.table_name == 'incident') {
var inc = new GlideRecord('incident');
inc.addQuery('sys_id', current.table_sys_id);
inc.addQuery('u_external_ticket_no', '!=', '');
inc.query();
if (inc.next()) {
if (current.size_bytes <= 5000000) { // check attachment size < 5MB
//Convert attachment into base64 format
var incsa = new GlideSysAttachment();
var incbinData = incsa.getBytes(current);
var incbase64Data = GlideStringUtil.base64Encode(incbinData);
//Send Attachments
var increquestAttachment = new sn_ws.RESTMessageV2('Ultima', 'addAttachment');
increquestAttachment.setStringParameterNoEscape('filename', current.file_name);
increquestAttachment.setStringParameterNoEscape('contenttype', current.content_type);
increquestAttachment.setStringParameterNoEscape('number', inc.u_external_ticket_no);
increquestAttachment.setStringParameterNoEscape('b64content', incbase64Data);
var incresponse = increquestAttachment.execute();
gs.log(inc.number + " RequestBody " + increquestAttachment.getRequestBody(), 'ultimaINCAttach');
var incresponseBody = incresponse.getBody();
gs.log(inc.number + " ResponseBody " + incresponseBody, 'ultimaINCAttach');
var inchttpStatus = response.getStatusCode();
gs.log(inc.number + " ResponseStatus " + inchttpStatus, 'ultimaINCAttach');
} else {
gs.log("Incident: " + inc.number + " File Name: " + current.file_name + " Size: " + current.size_bytes + " - Attachment size is more than 5 MB.", 'ultimaINCAttach');
}
}
}
//INCIDENT TASK ATTACHMENT
if (current.table_name == 'incident_task') {
var incTask = new GlideRecord('incident_task');
incTask.addQuery('sys_id', current.table_sys_id);
incTask.addQuery('u_external_ticket_no', '!=', '');
incTask.query();
if (incTask.next()) {
if (current.size_bytes <= 5000000) { // check attachment size < 5MB
//Convert attachment into base64 format
var inctsksa = new GlideSysAttachment();
var inctskbinData = inctsksa.getBytes(current);
var inctskbase64Data = GlideStringUtil.base64Encode(inctskbinData);
//Send Attachments
var inctskrequestAttachment = new sn_ws.RESTMessageV2('Ultima', 'addAttachment');
inctskrequestAttachment.setStringParameterNoEscape('filename', current.getValue('file_name'));
inctskrequestAttachment.setStringParameterNoEscape('contenttype', current.content_type);
inctskrequestAttachment.setStringParameterNoEscape('number', incTask.u_external_ticket_no);
inctskrequestAttachment.setStringParameterNoEscape('b64content', inctskbase64Data);
var inctskresponse = inctskrequestAttachment.execute();
gs.log(incTask.number + " RequestBody " + inctskrequestAttachment.getRequestBody(), 'ultimaINCTaskAttach');
var inctskresponseBody = inctskresponse.getBody();
gs.log(incTask.number + " ResponseBody " + inctskresponseBody, 'ultimaINCTaskAttach');
var inctaskhttpStatus = inctskresponse.getStatusCode();
gs.log(incTask.number + " ResponseStatus " + inctaskhttpStatus, 'ultimaINCTaskAttach');
} else {
gs.log("Incident Task: " + incTask.number + " File Name: " + current.file_name + " Size: " + current.size_bytes + " - Attachment size is more than 5 MB.", 'ultimaINCTaskAttach');
}
}
}
//SC TASK ATTACHMENT
if (current.table_name == 'sc_task') {
var SRTask = new GlideRecord('sc_task');
SRTask.addQuery('sys_id', current.table_sys_id);
SRTask.addQuery('u_external_ticket_number', '!=', '');
SRTask.query();
if (SRTask.next()) {
if (current.size_bytes <= 5000000) { // check attachment size < 5MB
//Convert attachment into base64 format
var srtsksa = new GlideSysAttachment();
var srtskbinData = srtsksa.getBytes(current);
var srtskbase64Data = GlideStringUtil.base64Encode(srtskbinData);
// var jsonBody = {};
//Send Attachments
var srtaskAttachment = new sn_ws.RESTMessageV2('Ultima Request', 'addAttachment');
// jsonBody.filename = current.getValue('file_name');
// jsonBody.contenttype = current.getValue('content_type');
// jsonBody.ticket_number = SRTask.getValue('number');
// jsonBody.b64content = srtskbase64Data;
srtaskAttachment.setStringParameterNoEscape('filename', current.file_name);
srtaskAttachment.setStringParameterNoEscape('contenttype', current.content_type);
srtaskAttachment.setStringParameterNoEscape('number', SRTask.u_external_ticket_number);
srtaskAttachment.setStringParameterNoEscape('b64content', srtskbase64Data);
srtaskAttachment.setRequestBodyFromAttachment(current.sys_id);
//srtaskAttachment.setRequestBody(jsonBody);
var srtaskresponse = srtaskAttachment.execute();
// gs.log(SRTask.number + " RequestBody " + srtaskresponse, 'ultimaSRTaskAttach');
var srtaskresponseBody = srtaskresponse.getBody();
gs.log(SRTask.number + " ResponseBody " + srtaskresponseBody, 'ultimaSRTaskAttach');
var srtaskhttpStatus = srtaskresponse.getStatusCode();
gs.log(SRTask.number + " ResponseStatus " + srtaskhttpStatus, 'ultimaSRTaskAttach');
} else {
gs.log("SR Task: " + SRTask.number + " File Name: " + current.file_name + " Size: " + current.size_bytes + " - Attachment size is more than 5 MB.", 'ultimaSRTaskAttach');
}
}
}
})(current, previous);
Below is the HTTP method of rest message.
