I can't find this error message

[Alex Sastre Bra]

Hello, the problem is the following: When a Risk Assessment is in the "Residual assessment" status and I want to move to the next status "Respond", it does not let me because the following error message appears "As the risk appetite status is '', comments are required".

I have been looking in all the Business Rules, Client Script and Script Includes that affect that table (sn_risk_advanced_risk_assessment_intance) and I have not been able to find that message to be able to remove it. 

Does anyone know where it is located?

[Rajesh Chopade1]

hi @Alex Sastre Bra 

If your instance uses Flow Designer instead of traditional workflows, check the flow that manages the Risk Assessment process. A flow might include a validation step with custom logic that triggers this message.

Otherwise you can use the global search functionality in ServiceNow (available in Studio or under Scripts - Background) to search for the exact error string across all scripts in your instance.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

rajesh

[Alex Sastre Bra · Accepted solution]

Hi Rajesh,

Thanks for replying. I've now found where the message was, it's on the Respond UI Action on the Risk Assessment table: