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I can't get into my instance from another computer

djuncos
Giga Contributor

I'm on a new machine. I've uploaded my bookmarks into the Chrome toolbar. One of them was to get into   https://developer.servicenow.com/ . I've logged into that. Another was to fire my instance: https://developer.servicenow.com/app.do#!/instance?wu=true . From here, I click on my instance https://devXXXXX.service-now.com/ . From here I am asked for a username. I don't know this because the credentials were entered through the Chrome browser on my old machine. I've found out that I am to enter "admin" as the username here. But then I am prompted to enter an email address to verify. I entered my email address (the only one I've ever entered into anything on ServiceNow), and I am given the message Invalid response, cannot verify user (admin). Number of attempts: 1. Try again

I have no idea what to do here. Please help.

1 ACCEPTED SOLUTION

Daniel, you need to click "action" and then "reset password" from the developer page. Don't navigate to your dev instance.



I posted a screenshot very early on.


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19 REPLIES 19

SNOWIssue100.jpg


djuncos
Giga Contributor

This is the a page in succession after clicking on "Forgot Password?" from the page to sign into my instance.


Is this the same email you used when you signed up?


Instance Help jnguy, bradpsnc should be able to help you.



Please mark my response as correct and helpful if it helped solved your question.
-Thanks

Daniel,



I tested on my own instance and it failed through the "forgot password"



Can you go to developer.servicenow.com and run the password reset from there? That should do it.