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02-09-2018 08:09 AM
I'm on a new machine. I've uploaded my bookmarks into the Chrome toolbar. One of them was to get into https://developer.servicenow.com/ . I've logged into that. Another was to fire my instance: https://developer.servicenow.com/app.do#!/instance?wu=true . From here, I click on my instance https://devXXXXX.service-now.com/ . From here I am asked for a username. I don't know this because the credentials were entered through the Chrome browser on my old machine. I've found out that I am to enter "admin" as the username here. But then I am prompted to enter an email address to verify. I entered my email address (the only one I've ever entered into anything on ServiceNow), and I am given the message Invalid response, cannot verify user (admin). Number of attempts: 1. Try again
I have no idea what to do here. Please help.
Solved! Go to Solution.
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02-09-2018 09:50 AM
Daniel, you need to click "action" and then "reset password" from the developer page. Don't navigate to your dev instance.
I posted a screenshot very early on.
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02-09-2018 08:43 AM
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02-09-2018 08:54 AM
This is the a page in succession after clicking on "Forgot Password?" from the page to sign into my instance.
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02-09-2018 09:10 AM
Is this the same email you used when you signed up?
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02-09-2018 09:13 AM
Instance Help jnguy, bradpsnc should be able to help you.
Please mark my response as correct and helpful if it helped solved your question.
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02-09-2018 09:15 AM
Daniel,
I tested on my own instance and it failed through the "forgot password"
Can you go to developer.servicenow.com and run the password reset from there? That should do it.