I can't see the option "Variables" while creating a task for a catalog item

[Musabyimana]

Hi all,

I've created variables for my catalogue item. It went well.

Now I'm creating related tasks, but when setting up the conditions, the option "Variable" does not appear in the dropdown !!!?!!?

What can be the problem ?

Thanks for your help.

Thomas

[-O- · Accepted solution]

We probably not referring the same versions of serviceNow.

More like your instance has some customization that includes that tab.

But back to the original problem, you should get the Variables option after you click on the Show related fields (very last) entry - assuming the dependent field points to a table extending Task (which does seem to be the case).

[Musabyimana]

In fact, it's a strange way of working. You have to click on "Show related fields" and then within the same drop down box appears the option "Variables" !!!!. Bizarre !!! Any way, this solves the issue I had and thanks to you all for your contribution.

[-O-]

Just wanted to add that you will encounter this "functionality" mostly everywhere where filters are found.