I can't send email

[Arthur Sanchez]

Build an application to send email when a record has been created or changed, but I can't do this, and it seems to me that it is necessary to have these conditions enabled, but I do not have access

Ah, I discovered Outbound Email Configuration, based on this guy's class: https://www.youtube.com/watch?v=fijlvJaQl9Y&t=640s I don't even know if it's necessary or not, I'm just trying to get my application to run

the application I created was this

[Aniket Chavan · Accepted solution]

Hello @Arthur Sanchez  ,

Please ensure that you are in the global application scope. If you are in any other application scope, you won't be able to edit anything here.

Could you please try right-clicking on that property to see if it allows you to change it?

Also The system property 'glide.email.smtp.active' is currently set to False and is read-only. However, you can change its value to True using a background script. Please paste and execute the following script in your background script:

var gr = new GlideRecord('sys_properties');
gr.addActiveQuery();
gr.addQuery('name','glide.email.smtp.active');
gr.query();
if (gr.next()) {
    gr.value = 'true';
    gr.update();
    gs.print("The value of 'glide.email.smtp.active' has been updated to: " + gr.value);
} else {
    gs.print("Unable to find the system property 'glide.email.smtp.active'.");
}

Also below below conversion can be helpful:

• CHANGES TO SENDING EMAILS FROM PDIS

Let me know it helps you or not so that we can proceed with it accordingly and if it helped then,

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks & Regards,

Aniket.

[Aniket Chavan · Accepted solution]

Hello @Arthur Sanchez  ,

Firstly, ensure that you save any ongoing work within the same application you are currently in. Afterward, proceed with the following steps:

1. Switch to the Global application.
2. Attempt to edit the email properties.
3. If you are unable to edit them, try the second approach using a background script.

Let me know if you have any further questions or concerns.

[Bert_c1]

Hi,

As 'admin' those settings in the first screenshot are available.

[Arthur Sanchez]

The problem is that I don't have access to edit or enable anything on this screen, I don't have permission

[Dr Atul G- LNG]

To make change, you need admin right @Arthur Sanchez  

[Arthur Sanchez]

I thought I already had these permissions, after all I'm a system administrator with the elevate role applied, so how do I arrange the permissions and rights?