I cannot change the value for glide.email.smtp.active, currently set to false, has this happened to anyone else?

Francis Lorrenz
Tera Contributor

I have an issue where I cannot set the Email sending enabled, to true. Wondering if this has happened to anybody else?  It said that the Item is read-only based on its protection policy. If so, How will I enable sending of emails?

find_real_file.png

 

And according to the list, it was updated by developer.program@snc and I can't modify it myself, even with elevated roles.

find_real_file.png

1 ACCEPTED SOLUTION

Hi,

Just saw this note on the Developer site

It's disabled for PDIs

find_real_file.png

regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

many members have complained about this in past

you might have to release the instance and request new one

Sharing a post from member which is 11 days old

glide.email.smtp.active This item is read-only based on its protection policy.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Sir i have facing the same issue, is it any solution 

 

Hi,

Just saw this note on the Developer site

It's disabled for PDIs

find_real_file.png

regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader