All,
I created a script include below to return the sys_ids of the users where their group has a 'group type' = Problem Manager. I have added the group type to those specific groups. However when selecting the Problem Manager field the list is empty. Members in the group have the itil role.
Reference qual on the Problem Manager reference field:
javascript:new PrbMgrUtil().filterByType();
Script include:
var PrbMgrUtil = Class.create();
PrbMgrUtil.prototype = {
initialize: function() {},
filterByType: function(group_id) {
//Will show only users who are members of the specified group with type = Problem Manager
var found_users = [];
var gr = new GlideRecord("sys_user_grmember");
gr.addQuery("group", group_id);
gr.addQuery("type", 'Problem Manager');
gr.addNotNullQuery("user");
gr.query();
while (gr.next()) {
found_users.push(gr.user.sys_id.toString());
}
var ref_qual = "sys_idIN" + found_users.join(",");
return ref_qual;
},
type: 'PrbMgrUtil'
};
