I created email notification and having issues with the Hyperlink

[_Alex]

Hello

I created an email notification with a clickable hyperlink that users can click, and it will redirect them to the change request. The hyperlink works as intended but I am needing help customizing it to look how I want it.

Current look is "Click here to view the 0000000" and I will like it to say "Click here to view the Change Request"

I will like to click on the change request hyperlink for it to still opens the related CR

[DrewW]

Then update the notification HTML to say what you want but make the href value be something like 

./change_request.do?sys_id=${sys_id}

The above URL is assuming you would like to send them to the platform UI and not workspace or service portal.

[Basheer]

Hi @_Alex ,

There would be <a> tag in your html for email notification, follow as below

<a href="https://instancename.service-now.com/change_request.do?sys_id=${sys_id}">Change Request</a>