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‎02-12-2025 11:32 PM
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‎02-12-2025 11:37 PM
this KB has some solution
Users with the impersonator / admin role are not able to impersonate other users
1) This is caused by bad data in the sys_user_has_role table, which was records with no value in the User field.
2) Look for records where User is empty.
3) Delete all the sys_user_has_role records where User field is empty.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-12-2025 11:36 PM
inform that user to logout and login again
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-12-2025 11:38 PM
Tried it several times still not working none of the users are visible
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‎02-12-2025 11:39 PM
check below link and comment and it should work
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-12-2025 11:37 PM
this KB has some solution
Users with the impersonator / admin role are not able to impersonate other users
1) This is caused by bad data in the sys_user_has_role table, which was records with no value in the User field.
2) Look for records where User is empty.
3) Delete all the sys_user_has_role records where User field is empty.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-13-2025 01:43 AM
I have tried this and its working fine thank you @Ankur Bawiskar