I gave impersonate role to user but users are still not visible while impersonating?

Bruce lee
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Imp.pngRole.png

1 ACCEPTED SOLUTION

Ankur Bawiskar
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@Bruce lee 

this KB has some solution

Users with the impersonator / admin role are not able to impersonate other users 

1) This is caused by bad data in the sys_user_has_role table, which was records with no value in the User field.

2) Look for records where User is empty.

3) Delete all the sys_user_has_role records where User field is empty.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

9 REPLIES 9

Ankur Bawiskar
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@Bruce lee 

inform that user to logout and login again

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Tried it several times still not working none of the users are visible 

@Bruce lee 

check below link and comment and it should work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Bruce lee 

this KB has some solution

Users with the impersonator / admin role are not able to impersonate other users 

1) This is caused by bad data in the sys_user_has_role table, which was records with no value in the User field.

2) Look for records where User is empty.

3) Delete all the sys_user_has_role records where User field is empty.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I have tried this and its working fine thank you @Ankur Bawiskar