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i have a custom fields service and service offering in knowledge article. but could not see SOW

SatishSuray
Tera Contributor

2 hours ago

i have a custom fields service and service offering in knowledge article. but could not see in SOW knowldege article.

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @SatishSuray 

You need to add these fields to the SOW view as well.

  1. Change the view to SOW. [ open the KB form in native view]
  2. Go to the Context Menu.
  3. Select Configure → Form Layout.
  4. Add the required fields.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Ankur Bawiskar
Tera Patron

2 hours ago

@SatishSuray 

screenshots please from native and SOW

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

2 hours ago

Hi @SatishSuray 

 

Refer:

https://www.servicenow.com/community/next-experience-forum/service-operations-workspace-custom-field...

 

https://www.servicenow.com/community/service-operations-workspace/sow-how-custom-fields-to-quot-seco...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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