I Have a doubt that, If i have modified a business rule which is already exists

hari_s · ‎10-13-2016

I Have a doubt that, If i have modify a business rule which is already exists,

for example: If i add some business rule on incident table, in an existing Business Rule(Business rule created by ServiceNow), What happens if Up-gradation done for the instance>

what happens to the Script which we have written in the existing business rule? hope am i clear?ctomasi pradeepksharma

Ulrich Jugl · ‎10-13-2016

Hi Hari,

updating a baseline record like a business rule delivered by ServiceNow will mark this record as customer updated. In the XML of the record you will find a flag called sys_customer_update.

In case of a patch or upgrade this item will be skipped from a update. You can then decide if you want to keep your version or if you want to revert to the original version.

As a best practice: whenever you need to touch a baseline functionality, set active to false on this record and create your own copy, which you can then customize. Setting active=false will not set the sys_customer_update flag to true and you will benefit from future enhancements of this logic and it will not show as skipped during upgrade/patch.

Best regards,

Ulrich

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Ulrich Jugl · ‎11-04-2016

Hi Hari,

interesting question which I cannot really answer right now, because I didn't tested it. But what I would suspect is that this comes up as a skipped item, as you change the sys_documentation entry (the label) for the table. Same is true for field names, where you also changed the sys_documentation entry. New fields are anyway in your obligation, so they should not come up.

Best regards,

Ulrich

hari_s · ‎11-03-2016

Hi Ulrich,

One more confirmation, if we change label names on incident table or OTB tables field names, If there is any patch upgrades or instance upgrade happens then the label names will change to default Servicenow lable names? and if we add new new fields in the OTB tables what happens to the same.?

hari_s · ‎11-21-2016

Hi,

One more confirmation, when i request for Demo data wipe out from HI Service, What happen to the OOTB work flows and Business rules on the table?

If they also gets wiped out? if so, do u have any idea what are the things will be get wiped out,? snowdev ctomasi

Ulrich Jugl · ‎01-15-2021

Hi,

after more than 4 years the above guidance I gave is outdated. The ServiceNow Platform has developed quite a bit since I did the post and I ask everyone to please check our Customer Success Center and our Developer portal for the latest guidance on this topic.

Thank you,
Ulrich