I have a question in service mapping
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12-27-2023 12:35 AM
Assume an Apache Web Server Identifier Entry is configured as shown:
If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping discovery?
A. An identification error will occur.
B. The Apache Web Server CI will be reclassified as a Web Server CI.
C. The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.
D. A duplication error will occur.
Can you give me the correct answer and a detailed explanation?
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02-17-2024 01:16 AM
Hi All,
Answer : C. The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.
Here's a detailed explanation:
When the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but is not configured with a step to collect the Version information, it means that the version information won't be part of the discovered details, but the configuration file data is being collected.
In the context of Service Mapping discovery:
Identification: The Configuration file data can often contain unique information that helps in identifying the Apache Web Server. Identification errors usually occur when there is insufficient information to uniquely identify a configuration item. In this case, the configuration file data should still provide valuable details for identification.
Version Information: While the absence of version information might limit the completeness of the discovered details, it doesn't necessarily lead to identification errors or prevent the overall discovery process.
Therefore, the Apache Web Server configuration item is likely to be discovered successfully based on the available configuration file data. The absence of version information doesn't prevent the item from being inserted or updated in the Configuration Management Database (CMDB). The result is option C: The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.
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02-17-2024 02:42 AM
Hi @BoHyun Jung ,
C is correct answer.
C. The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB
Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand